CUSTUMER COMPLAINTS HANDLING PROCEDURE
ORIUM has implemented and maintains an operation procedure to quickly and efficiently process complaints made by its clients. Any complaint may be referred to ORIUM, 17 boulevard Malesherbes 75008 Paris France or by e-mail: email@example.com. The management company will acknowledge receipt of the complaint within a maximum of ten working days from the date it was received, unless a response has been issued to the client in the intervening period. Except in duly justified exceptional circumstances, a response will be issued to the client within two months of receipt of the complaint. In the event of an ongoing dispute, the client may contact a mediator, such as the AMF Ombudsman, at the following address: Autorité des marches financiers, Madame Marielle Cohen-Branche, Médiateur de l’AMF, 17 place de la Bourse, 75082 Paris cedex 02. The AMF mediation request form and the Mediation charter are available online at www.amf-france.org.
Orium SAS is inherently close to the companies in which funds are invested. The proximity of Orium SAS toward companies enables investment directors and managers a particular involvement every monitored companies, notably with site visits and regular meeting with their management. Through their own sensitivity, investment directors and managers are informed of extra-financial issues – commonly categorized under the notions of environmental, social and governance (ESG). Its monitoring is still not systematically formalised in the investment process and its monitoring. However, our interest for the management and our investors mobilises us to monitor the related risks.